Emerald Whisper - The Verdant Inclusion 925 Sterling Silver Necklace (Pendant with Sterling Silver Chain)

Terms of Service for Shipping and Delivery:

To provide you with a seamless shopping experience, we have outlined the terms and conditions related to shipping and delivery. Please review these terms carefully as they govern the shipment of your orders.

1. Shipping Options:

1.1. We offer various shipping options, including standard and expedited delivery, depending on your location and the products you order. The available shipping options and associated costs will be displayed during the checkout process.

2. Shipping Times:

2.1. Artistique Flair is committed to shipping your orders promptly. Shipping times may vary depending on your location and the availability of the products you have ordered.

2.2. While we make every effort to meet estimated delivery times, please note that the actual delivery date may be affected by factors beyond our control, including but not limited to customs clearance, carrier delays, and unforeseen circumstances. We are not responsible for delays caused by external factors, such as customs or carriers.

3. Shipping Fees:

3.1. Shipping fees are determined based on your location and the chosen shipping method. These fees will be disclosed during the checkout process, allowing you to review and confirm the total cost of your order, including shipping charges, before making payment.

3.2. We may offer promotions or free shipping on select orders, subject to specific terms and conditions that will be clearly communicated during the promotional period.

4. International Shipping:

4.1. Artistique Flair may offer international shipping services. However, please note that additional customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.

4.2. International shipping times may vary significantly due to customs processing and the policies of local postal services. We recommend checking with your local customs office for specific information regarding import regulations and fees.

5. Shipping Address:

5.1. It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check your shipping address to ensure successful delivery. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

6. Taxes:

6.1. Sales Tax: Sales tax may be applicable to your order based on your location and the applicable tax laws of California. The applicable tax amount will be calculated during the checkout process. See above information on Taxes.

7. Shipping Confirmation and Tracking:

7.1. After placing an order, you will receive an order confirmation email containing details of your purchase including the items purchased, the total cost, and the shipping information.

Order confirmation emails serve as acknowledgment that we have received your order; however, they do not constitute acceptance of your order.

Please review this confirmation carefully and contact us immediately if you notice any errors.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, if applicable. This allows you to monitor the status and location of your package.

8.Changes and Cancellations:

8.1. Changes to Orders: Once an order is placed, changes to the order, including product additions or substitutions, may not be possible. Please review your order carefully before confirming.

8.2. Cancellations: You may request to cancel your order within a reasonable timeframe before it is shipped. Contact our customer support team for assistance with cancellations immediately.

9. Shipping Delays:

9.1. While we make every effort to ensure timely deliveries, Artistique Flair is not responsible for shipping delays caused by circumstances beyond our control, such as extreme weather conditions, carrier disruptions, or other unforeseen events.

Terms of Service for Returns and Exchanges:

Our return policy for jewelry and shawls is designed to ensure customer satisfaction and hassle-free shopping. If you find yourself unsatisfied with your purchase of jewelry or shawls, you have a 14-day window from the date of receipt to initiate a return unless it is a final sale item. We understand that sometimes a product may not meet your expectations or may have arrived damaged, and we want to make the return process as straightforward as possible.

To ensure your satisfaction with your purchases, we have outlined our policies regarding returns and exchanges. Please carefully review these terms as they govern the process of returning or exchanging products.

1. Return Policy:

1.1. Artistique Flair is committed to your satisfaction with our products. If you are not completely satisfied with your purchase, you may be eligible for a return, subject to the conditions outlined in this policy.

1.2. Our return policy allows for returns within 14 days from the date of delivery for eligible items. To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unused, unworn, unwashed, undamaged, and in new condition with all tags and/or labels attached, and packaging intact. We take the quality of our products seriously, and this step helps us maintain the highest standards for our customers.

Any stains, or signs of wear such as but not limited to broken beads, or strings or frayed threads on any items upon receipt of the merchandise will disqualify it from any exchange or return even though they may be received within 14 days of purchase.

For an item to be considered damaged or defective, the customer must call or email and notify us within the first 48 hours of receiving the merchandise as delay in informing us will disqualify the returns as we would not be able to confirm whether damage occurred after receiving it or before. That is why it is of utmost importance to notify us of any defective or damaged product as soon as you get the package delivered to your address.

Proof of purchase, such as the invoice, order confirmation, or receipt, must be provided within the return package to expedite the processing.

A valid RA number, see below, must also be sent with the product and receipt/order confirmation.

Personalized or customized items may not be eligible for return unless they are defective or damaged upon receipt.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

2. Return Authorization (RA):

2.1. To initiate a return, you must first obtain a Return Authorization (RA) number from Artistique Flair. You can request an RA number by contacting our customer support team at info@artistiqueflair.com

2.2. Returns sent without a valid RA number may not be processed or accepted.

3. Return Process:

3.1. Once you have received your RA number, securely package the item(s) you wish to return, along with a copy of your order confirmation or receipt. Send the package to the address provided with your RA number.

3.2. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. In such cases where a product is defective or some error occurred on our part, we will provide you with a prepaid shipping label for your convenience.

4. Refund or Exchange:

4.1. Upon receipt of your return, we will inspect the item(s) to ensure they meet the eligibility criteria outlined in this policy.

4.2. If the return is approved, you may choose between the following options:

Refund: We will issue a refund to the original payment method used for the purchase, excluding any shipping fees. Please allow up to 5-10 business days for us to complete this process after we receive the returned product. You will receive an email confirmation once your refund has been processed. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 days have passed since we have approved your return, please contact us @ (artistiqueflair.info@gmail.com)

Exchange: You may opt for an exchange of the same item or a similar item of equal value, subject to product availability. Any price difference will be handled accordingly.

Items marked as Final Sale cannot be returned or exchanged.

5. Exceptions to Returns and Exchanges:

 5.1. Certain items may not be eligible for returns or exchanges, including but not limited to:

Earrings and other pierced jewelry for hygiene reasons, unless they are defective or damaged.

The customer has to notify us of any damage or defect in the product within 48 hours of receipt.

Items returned after the 14-day return window, without letting us know and getting a confirmation email from us stating that the product can be returned with an assigned RA number, may not be refunded especially if any damage has occurred to the product. This is the reason we want you to let us know as soon as you receive your order. Contact us at info@artistiqueflair.com

Unfortunately, we cannot accept returns any Final sales, or gift cards.

6. Damaged or Defective Items:

6.1. If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and may offer a replacement, exchange, or refund, as appropriate.

We will work swiftly to resolve the issue. We may request photographic evidence to assist in the assessment and resolution process. Our commitment is to ensure that you are completely satisfied with your jewelry and shawl purchases.

We take pride in curating high-quality jewelry and shawls, and our return policy is designed to offer you peace of mind when shopping with us.

Customers are responsible for the shipping costs associated with returning jewelry or shawls unless the reason for the return is due to an error on our part, such as shipping the wrong item or a damaged product. In such cases, we will provide you with a prepaid shipping label for your convenience.

European Union 14-day cooling off period: 

 For our friends in the European Union, notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact: If you have any questions or concerns regarding our Return and Exchange Terms of Service or any aspect related to return and exchange, please contact us at info@artistiqueflair.com

Thank you for choosing Artistique Flair. Thank you for choosing our products, and we look forward to serving you in the future. We are dedicated to providing you with exceptional products and services while adhering to the legal requirements of the State of California. If you have any questions or require further information regarding returns and exchanges, please do not hesitate to contact us at info@artistiqueflair.com

Please review the main Terms and Conditions of Services for more information.

10. Lost or Damaged Shipments:

10.1. In the rare event that your shipment is lost or arrives damaged, please contact our customer support team promptly. We will work with you to resolve the issue and initiate any necessary claims with the carrier.

11. Returns and Exchanges:

11.1. Return Policy: Please refer to our return policy for detailed information on returns and exchanges. We offer a 14-day window for eligible returns.

11.2. Return Authorization: All returns must have a Return Authorization (RA) number, which can be obtained by contacting our customer support team. Returns without an RA number may not be processed.

12. Delivery Times:

12.1. Estimated delivery times are provided during the checkout process and are based on standard shipping times. Actual delivery times may vary based on your location, the shipping method chosen, and external factors such as weather or carrier delays.

13. Delivery Issues:

13.1. If you encounter any issues with the delivery of your order, such as delays or damaged items, please contact our customer support team promptly. We will work to resolve any issues as soon as possible.

Contact: If you have any questions or concerns regarding our Shipping and Delivery Terms of Service or any aspect related to shipping and delivery, please contact us at info@artistiqueflair.com

Thank you for choosing Artistique Flair.  We are committed to providing you with exceptional products and services while adhering to the legal requirements of the State of California. We are dedicated to providing you with exceptional products and services while maintaining transparency regarding the shipping and delivery process.